Last updated: 26 August 2026
Dribble Goggles orders are shipped by Visual Sense from Groningen, the Netherlands. This page explains the practical shipping and return process. Our Terms and Conditions remain applicable, and mandatory consumer rights always take priority.
1. Shipping destinations
We ship to the countries and regions available in the checkout. Enter the complete delivery address to see the available method and shipping charge before placing the order. If checkout does not offer delivery to your address, contact support@dribblegoggles.com before ordering.
2. Carriers and tracking
We use carriers available through our Sendcloud shipping system. The carrier and service may vary by destination, parcel size, and availability. DPD is our starting carrier for suitable routes in the Netherlands and Europe; another tracked carrier may be used where that provides a more appropriate service.
When tracking is available, you receive a tracking message after the parcel has been accepted into the carrier network. Tracking estimates are provided by the carrier and are not guaranteed delivery dates.
3. Processing and delivery
Orders are prepared on business days after payment has been confirmed. The available shipping charge is shown at checkout. Delivery can take longer during carrier disruption, customs processing, severe weather, peak periods, or when an address is incomplete. Contact us if tracking stops updating or a parcel appears significantly delayed.
4. Customs and import charges
Orders sent outside the European Union require customs information and may be subject to import duties, taxes, and carrier clearance fees in the destination country. Unless checkout or the shipping confirmation expressly states that duties are included or that the shipment is Delivered Duty Paid (DDP), international shipments are delivered at place (DAP). Under DAP, the recipient is responsible for applicable import charges.
Customs authorities and carriers determine these charges. We cannot guarantee the amount or waive charges imposed by them. Refusing a parcel does not automatically cancel these costs; return, customs, or carrier charges caused by refusal may be deducted from a refund where the law permits.
5. Address problems, damage, or loss
Please check the delivery address before placing the order. Contact us immediately if an address needs correction; a carrier may be unable to change it after dispatch.
If a parcel arrives damaged, contains the wrong product, or appears lost, email us promptly with the order number and a clear description. Photographs of the parcel, label, packaging, and product may be required for a carrier claim. We cover reasonable return costs when a product is faulty, damaged, or supplied incorrectly and the law requires us to do so.
6. 30-day return policy
In addition to mandatory consumer rights, customers may request a return within 30 days after delivery. Email support@dribblegoggles.com with your name, order number, the products being returned, and the reason for the return. A reason helps us improve but is not required where a statutory right of withdrawal applies.
Wait for return instructions before sending the parcel. After notifying us, send the products back within 14 days. Products should be complete, clean, and undamaged, with accessories and original packaging where reasonably possible. You may inspect a product as you would in a shop. Handling beyond what is necessary to establish its nature, characteristics, and functioning may reduce the refund where permitted by law.
7. Return shipping costs
For a change-of-mind return, the customer pays the direct return shipping costs unless we agree otherwise. Use a tracked service and retain the shipping receipt until the return is completed. You are responsible for the parcel until it reaches us.
For a confirmed faulty, damaged, or incorrect product, we arrange or reimburse reasonable return shipping where legally required. Contact us before returning such a product.
8. Refunds
Eligible refunds are made to the original payment method. For an EU consumer withdrawing an entire order, the refund includes the price paid and the least expensive standard outbound delivery charge offered for that order. Extra charges for a premium delivery method are not refundable unless required by law. For voluntary returns outside mandatory withdrawal rights, original shipping and import charges are not refundable unless the product was faulty, damaged, or incorrect.
We may wait until the returned products arrive or you provide evidence of return before issuing the refund. Your bank or payment provider may need additional time to display the credit.
9. Return address and contact
Returns are handled by Visual Sense, trading as Dribble Goggles, Gijzelaarslaan 13, 9727 CV Groningen, the Netherlands. Contact support@dribblegoggles.com or use our contact form before sending a return so we can provide the correct instructions.